Privacy Policy

Last updated: April 2026

1. Introduction

Intro Labs (ABN 57 213 251 173) (“we”, “our”, “us”) is committed to protecting the privacy of individuals whose personal information we collect and handle. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website introlabs.com.au or engage our services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number)

• Business name and role

• Information you provide via contact forms, email, or phone

• Website usage data collected via cookies and analytics tools (e.g. Google Analytics)

• IP address and browser information

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to your enquiries and provide our services

• To communicate with you about our services, updates, and promotions

• To improve our website and services

• To comply with legal obligations

4. Cookies and Analytics

Our website uses cookies and third-party analytics services (including Google Analytics) to collect information about how visitors use our site. This information is used to improve the user experience and the effectiveness of our website. You can disable cookies in your browser settings, however this may affect your experience on our site.

5. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services (e.g. email platforms, CRM systems), subject to appropriate confidentiality obligations. We may also disclose information where required by law.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us at info@introlabs.com.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@introlabs.com.au

Website: introlabs.com.au